Firstly, Aciron conducted in-depth interviews with business leaders and end users from across the agency. During these meetings, Aciron gathered business and technical requirements. Also, Aciron helped the client concisely identify strategies for updating the division’s business processes. Furthermore, we helped the client identify a clear set of software requirements.

Secondly, we developed a need matrix that prioritized each department’s business and technical needs for a system. The team sorted the overall goals by categorizing each need into categories by discussing with agency leaders. For example, these categories were identified as Must Have” and “Nice to Have.”

Next, our consultants \developed a decision matrix to find systems that would help the agency transform their business processes. We were able to help the client identify requirements for transforming business processes. In addition, Aciron identified technology as an enabler. We were then able to provide initial recommendations and approaches for major portions of the new system. In short, after clearly documenting these findings, the agency could make an informed decision on the best system.

Key Insight: A decision matrix allows you to identify, analyze, and prioritize each business need.