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Identifying a learning management system for a healthcare non-profit

How Aciron does it

In a Department of Psychiatry, a program has a mission to help children with behavioral challenges. They required a Learning Management System (LMS) to organize their files. Aciron conducted a thorough software evaluation and found a commercial off the shelf product that covered their business needs.

What we did
  • Requirements Gathering
  • UI/UX Storyboarding
  • Needs assessment
  • COTS Software Evaluation
Technologies
  • Learning Management System
  • Commercial Off the Shelf Software

The challenge

A non-profit in a Massachusetts hospital had been working with a contractor to a develop a custom Learning Management System ("LMS"). The goal was to automate their patented certification process. The process that allows adults to better understand children with learning and attention disabilities. The developer of the solution was unable to continue supporting the application, and therefore the client sought Aciron's assistance with completing development and expanding the functionality of the system. After viewing a demo of the contractor's application with the client, it was clear that it would require more time and money to complete the current system than to build a new application. Before diving into another custom application, it was decided that a thorough Build vs. Buy analysis should be performed, as there are many robust LMS commercial off-the-shelf ("COTS") solutions already on the market.

Our approach

Aciron began the engagement by performing an in-depth current state assessment to gain a thorough understanding of the company’s pain points, as well as the existing application and certification process. We conducted extensive individual interviews with key stakeholders from the organization’s LMS project team, LMS users, and the current development contractor to gain a comprehensive understanding of the client’s current state and needs.

After discussing the LMS requirements with the client's key stakeholders, the Aciron team evaluated potential LMS solutions based on the discussed criteria. The team developed a comprehensive comparison decision matrix to enable them to continue to facilitate a structured decision making process. The prospective solutions were mapped out against the client's requirements, including feature fit, vendor status, and budgetary price estimates, weighted according to their importance to the client. Aciron personnel carefully analyzed and interpreted the matrix and rated the prospective solutions by assigning each solution a score against the requirements.

Solution

After reviewing the options presented by the Aciron team, the client decided to select a commercial off-the-shelf product. The commercial LMS solution met about 80% of the organization's needs, where the other 20% were deemed not critical. This product was a tried and true solution already in use by the client's parent organization, so the client felt confident that it would be a good choice for them as well. Furthermore, without the development time that a custom application would have entailed, the client was able to implement the LMS in a short time frame

Transform

The client was able to benefit immediately from the increased efficiency and effectiveness of their new LMS, and the software has made a big impact on client satisfaction as the organization has grown.

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