Man sitting on chair

Increasing global collaboration for a management consulting firm

How Aciron does it

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What we did
  • Technology Consulting
  • SQL Server
  • Test Data Analysis Application
  • Back End Database
Technologies
  • Technology Consulting
  • SQL Server
  • Test Data Analysis Application
  • Back End Database

The challenge

A consulting firm with affiliate locations in 6 countries was struggling with global collaboration across the organization. The firm wanted to enhance collaboration across the global offices, share information more efficiently, and implement a technology plan for achieving these goals. They attempted to address these needs internally by developing a centralized IT plan, which succeeded in aligning 4 of the 6 locations onto one technology platform. However, this plan failed to address the specialized needs of each office. Following this initial attempt, the company distributed a cross-collaboration survey to leaders at each location to get a high-level understanding of each office's needs. The company then approached Aciron for help in evaluating their global collaboration processes, identifying areas of improvement, and developing an organization-wide collaboration plan.

Our approach

Aciron began the project by reviewing the company's existing documentation and survey results, and then built upon that exercise by conducting interviews and compiling data. Aciron's consultants conducted interviews with key stakeholders across the company's 6 locations in order to better understand their current collaboration process and to validate each location's key requirements. During this interview process, Aciron raised awareness around the business need for collaboration and using technology as the enabler. Aciron's consultants also shared ideas for how to effectively implement collaboration and obtained feedback from the interviewees on these ideas.

Following these stakeholder interviews, the Aciron team reviewed and assessed their findings, identifying common themes that arose. The interviews highlighted the need for a common people reference database, a common project reference database, and a specific collaboration business plan. The interviews also highlighted areas for improvement, including overcoming the language barrier between locations and offering more opportunities for cross-country relationship building. Aciron then presented their business and technology recommendations to the company.

Solution

In Phase I of the project, Aciron's consultants made actionable, prioritized recommendations for how the company can improve global collaboration. These recommendations included:

• Hosting a brainstorming workshop to elicit ideas from each office's key stakeholders and establishing a cross-office collaboration committee

• Developing a people reference database and project reference database to make it easier to find people who have expertise on a given topic or project

• Implementing a common Knowledge Management System to house the company's intellectual property and share knowledge across the organization.

• Sponsoring "Lunch & Learn" sessions to enhance collaboration and strengthen relationships

Let's invent the future.