Peoples sitting around the table for conference

Creating a central hub of knowledge for employees

How Aciron does it

A global management consulting firm that provides assistance to Non-Profit organizations wanted to improve communication between employees. Aciron developed a knowledge management system (KMS) with easier navigation, and employee training wikis. Our team Aciron implemented Microsoft SharePoint and seamless document management.

What we did
  • Business Strategy
  • Knowledge Management
  • Technology Stack Consulting
  • Requirements Documentation
Technologies
  • Microsoft SharePoint

The challenge

A consulting firm dedicated to creating large-scale social change was not satisfied with their current knowledge management system (KMS). They were using iMeet Central, a commercial off-the-shelf solution that initially met their needs. However, as the system was updated, the firm found that it no longer aligned with their requirements for a KMS. For this reason, the organization began looking for a KMS that could be a long-term solution. This solution would provide a central hub of knowledge for their employees. To find a platform that would be a better fit, the firm performed an in-depth requirements analysis. As a result, they decided that Microsoft SharePoint 2016 would be the best fit. Upon making this decision, the firm reached out to Aciron for assistance with developing their new KMS on SharePoint.

Our approach

Aciron conducted a current state assessment of existing KMS to better understand the client's pain points. Our consultants designed storyboards, providing storyboards provided a demonstration of the desired look and feel of the system. Also, the storyboards included recommendations for web parts in the most cost-effective and efficient manner.Aciron developed the application according to the defined strategy and thoroughly tested the system’s functionality and design. Then, the system moved to user acceptance testing (UAT), where representative end users were able to test the user experience and provide feedback before the launch of the system. After implementing these final tweaks based on user input, we deployed the KMS to the client’s production environment.

Aciron migrated the organization’s previous data from iMeet to the new SharePoint KMS. Our team of technical consultants wrote code to associate metadata tags with each folder and document and imported this data into SharePoint. This migration process ensured that users would still have full access to the historical data in the new KMS.

Solution

Our team developed a custom SharePoint KMS that acts as a central repository for knowledge. Thus, allowing the company to better capture and retain critical organizational information. Also, the KMS consists of various sites and subsites including client and project profiles, department sites, groups and committees, areas of expertise, essential on boarding documents, and a learning center. The system’s comprehensive and searchable database allows employees to navigate past experience. This includes specific clients and projects, lessons learned key insights from engagements and employees’ areas of expertise.

Transform

Since launching the new KMS, the organization has enjoyed a high rate of user adoption for the system. In addition, the company has experienced an increase in efficiency, communication, and collaboration. Aciron continues to work with the client to provide ongoing support and updates to the system.

Let's invent the future.