Streamlining Non-Profit Operations Using Custom Software

Case Study: Comprehensive Energy Non-Profit Management Portal

Service: Custom Software Development, Custom Database Development

Industry: Energy

Company TypeNonprofit

Background:

A non-profit organization that provides discount heating oil and renewable energy to consumers was frustrated with their current database. The company has been working with a development company to build a custom online database application in PHP, Angular JS, and SQL Server as a tool for their customer service team, as well as a membership and financial reporting tool. Slow progress on development, as well as a variety of bugs in the application, drove staff to search for a new company to help them bring the application to completion.

How We Added Value:

Gathered In-Depth Requirements to gain a full understanding of the client’s vision for the application: a streamlined portal that would combine all of the client’s non-profit management needs into one integrated application. Through in-depth interviews and consulting sessions with the client’s key stakeholders, Aciron worked with the client to prioritize their needs and document the requirements for each module of the application.

Developed and tested application by breaking down development into smaller builds. For each build, the Aciron team worked with the client on defining functionality and translating those business needs into a fully-functional, bug-free application. The client was also able to provide feedback and had the opportunity to test-drive the system and identify any desired tweaks before rolling out the application to all users.

Gathered In-Depth Requirements to gain a full understanding of the client’s vision for the application: a streamlined portal that would combine all of the client’s non-profit management needs into one integrated application. Through in-depth interviews and consulting sessions with the client’s key stakeholders, Aciron worked with the client to prioritize their needs and document the requirements for each module of the application.

Developed and tested application by breaking down development into smaller builds. For each build, the Aciron team worked with the client on defining functionality and translating those business needs into a fully-functional, bug-free application. The client was also able to provide feedback and had the opportunity to test-drive the system and identify any desired tweaks before rolling out the application to all users.

Key Insight: Break up development into phases so users can derive value from the software more quickly.

Results:

Aciron developed a comprehensive energy non-profit management portal that combines all of the tools that the organization needs for customer service, membership management, and financial reporting. The client is extremely satisfied with the re-write of their old application and its expansion into a comprehensive portal, and continues to work with Aciron to add new functionality. Staff members are able to more easily manage membership data and provide improved customer service. The extranet module of the application provides members with a more user-friendly way to apply for programs and connect with the organization. 

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