Rolling out a new technology solution is an exciting moment for your company. But what happens if no one uses it? You don’t want all of the time and money that you invested in selecting this software to go to waste, so you must get users on board and actively using the system.
User adoption is the process by which end users transition to using a new system, either because they have to or they want to. In an enterprise environment, you might think that leadership can simply require employees to use certain systems, but a business is not a dictatorship, and user adoption is by no means guaranteed. If employees don’t see the value in using a new system, they will gladly revert to using old systems or workarounds. For example, despite having access to SharePoint document libraries, some employees may continue to save files on their desktop and share documents via email. (Looking for tips on how to successfully implement SharePoint? Check out our Microsoft SharePoint Implementation Planning Guide!)
Why is user adoption so challenging?
Put simply, change is hard. People are reluctant to give up their familiar habits and adapt to a new process. According to a survey by Forrester of 414 people about the problems they encountered while implementing a CRM in their organization, 38% of respondents pointed to “people issues,” including slow user adoption, as one of their most pressing challenges. 1 No matter how great the technology is, it will only be effective if employees are willing to use it.
Over the years, Aciron’s consultants have worked with clients to implement a wide range of software solutions for diverse business needs, and we have helped them overcome the challenge of user adoption by focusing on software implementation best practices.
3 ways to increase user adoption:
By following these 3 guidelines, you will have a much better shot at successfully implementing a new technology solution and achieving a high user adoption rate. If you’re looking for advice tailored to your company’s unique situation, Aciron’s consultants can help. No matter what stage in the process you are at, from initial software evaluation to final implementation, our experienced consultants can make actionable recommendations that will help you achieve your goals. Reach out today to talk to a consultant!